Gas Trade Unit 7: Customer Relations

TSSA G3 Certification - Practice Questions & Chapter Reviews

📋 Certification Level: TSSA G3 (Gas Technician 3 - Basic)

Master Gas Trade Unit 7 with free practice questions for the TSSA G3 certification exam. This unit covers essential customer service skills, professional conduct, and effective communication techniques for successful gas technician work.

📖 What This Unit Covers

Gas Trade Unit 7 focuses on professional skills and customer relations:

  • Chapter 1: Communication Skills - Effective communication with customers and colleagues
  • Chapter 2: Professionalism - Professional conduct and work ethics
  • Chapter 3: Conflict Resolution - Handling difficult situations and customer complaints
  • Chapter 4: Customer Service Excellence - Building trust and maintaining customer relationships

🎯 TSSA G3 Exam Relevance

CSA Code Reference: N/A (Professional Development)

Exam Coverage: Customer relations and professional conduct appear in approximately 5-8% of G3 exam questions, testing interpersonal and professional skills essential for the trade.

💡 Study Tips for Unit 7

  • Understand professional conduct expectations for gas technicians
  • Practice active listening and clear communication techniques
  • Know proper procedures for handling customer complaints
  • Review workplace safety communication and documentation requirements
  • Study ethical considerations and professional responsibilities

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🚀 Next Steps in Your TSSA G3 Preparation

📚 Complete All G3 Units

Work through all 9 Gas Trade units to ensure comprehensive G3 exam readiness.

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📖 Study CSA B149.1-25 Code

Access the official CSA B149.1-25 code and deepen your understanding of gas installation standards.

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📚 Additional G3 Study Resources

⚠️ Educational Resource Disclaimer: This practice test is an independent educational resource designed to help students prepare for the TSSA G3 certification exam. These materials are based on CSA B149.1-25 requirements but are not official TSSA materials. Always refer to the official CSA B149.1-25 code and current TSSA guidelines for authoritative information. LARK Labs is not affiliated with TSSA or CSA Group.